LanTeno — Terms of Service

Effective date: [DATE] Version: [1.0] Provider: LanTeno Limited, a company registered in England and Wales (company number [NUMBER]), registered office [ADDRESS] ("LanTeno", "we", "us", "our").

1. About these Terms

1.1 These Terms of Service ("Terms") govern your access to and use of the LanTeno platform, websites, mobile and web applications, and related services (together, the "Platform").

1.2 By creating an account, ticking the acceptance box, or otherwise accessing or using the Platform, you confirm that you have read, understood and agree to be bound by these Terms and by our Privacy Policy and any other policies referenced in them. If you do not agree, you must not use the Platform.

1.3 These Terms apply to all users. Some sections apply only to a specific type of user:

1.4 Where a clause is headed for a specific user type, it applies in addition to the general Terms. Where the general Terms and a user-type clause conflict, the user-type clause prevails for that user.

1.5 If you are a consumer. You are a "consumer" if you are an individual using the Platform wholly or mainly outside your trade, business, craft or profession (this may include some Tenants and some individual landlords). If you are a consumer:

• nothing in these Terms affects your statutory rights under the Consumer Rights Act 2015 or other consumer-protection law, and any term that would conflict with those rights does not apply to you to that extent;
• the indemnity in clause 17 does not apply to you;
• the enforcement costs clause (14.8) and the limitation of liability in clause 16 apply to you only to the extent they are fair and reasonable under the Consumer Rights Act 2015 and the Unfair Contract Terms Act 1977; and
• you may have rights to cancel and to a service performed with reasonable care and skill that cannot be excluded.

A user acting for the purposes of a trade, business, craft or profession (including letting agents, company landlords, Trade Professionals and Legal Service Providers) is a business user, and the full Terms apply.

2. Definitions

• "Account" — the registered profile through which you access the Platform.
• "Content" — any data, text, documents, images, files, ratings, reviews, messages or other material submitted to, generated on, or transmitted through the Platform.
• "User Content" — Content that you or another user submits, including property data, tenancy records, financial figures, documents and uploads.
• "Property Data" — information about properties, tenancies, occupants, payments, arrears, compliance and related matters entered by Property Managers or Tenants.
• "Subscription" — a paid plan giving access to specified Platform features.
• "Fees" — the charges payable for a Subscription or other paid feature.
• "Services Arranged" — any maintenance, repair, compliance, legal or other service arranged, advertised, requested or performed between users via the Platform.

3. Eligibility and account registration

3.1 You must be at least 18 years old and capable of forming a binding contract to use the Platform.

3.2 If you register on behalf of a company, partnership, agency or other organisation, you confirm that you are authorised to bind that organisation to these Terms, and "you" includes that organisation.

3.3 You must provide accurate, current and complete registration information and keep it up to date. We may refuse, suspend or cancel registration at our discretion.

3.4 Account security. You are responsible for keeping your login credentials and any one-time passcodes confidential, and for all activity under your Account. Notify us immediately of any suspected unauthorised use. We are not liable for loss arising from your failure to keep your credentials secure.

3.5 One Account per entity; no subscription abuse. You are permitted one Account per individual or business entity. You must not maintain duplicate or fraudulent Accounts, register using another party's identity without authority, or create multiple Accounts to circumvent Fees or improperly gain additional benefits, free tiers or trials. We may merge, suspend or terminate Accounts found to be in breach of this clause, and any unpaid Fees remain due.

4. The Platform — what LanTeno is and is not

4.1 LanTeno is a software platform and a venue. We provide tools that help Property Managers, Tenants, Trade Professionals and Legal Service Providers organise property management tasks and connect with one another.

4.2 LanTeno is not a party to any contract or relationship between users. In particular, LanTeno is not:

• a landlord, tenant, letting agent, managing agent or property manager;
• a contractor, tradesperson or supplier of maintenance, repair or compliance services;
• a law firm, solicitor, barrister or provider of legal advice, and nothing on the Platform constitutes legal advice from LanTeno;
• an introducer, broker, agent, employer or representative of any user; or
• a party to any tenancy agreement, works contract, retainer, engagement or other agreement entered into between users.

4.3 Any tenancy, works order, engagement, payment, dispute, advice or service between users is solely between those users. They are responsible for agreeing terms, performing their obligations, and complying with all applicable laws. LanTeno does not supervise, direct, control, guarantee or insure any Services Arranged.

4.4 No professional, legal, financial or compliance advice. Templates, notices, calculators, prompts, checklists, guidance and generated documents provided by the Platform (including, without limitation, arrears, notice, deposit, inspection and compliance tooling) are provided for general assistance only. They do not constitute legal, financial, tax, regulatory or professional advice, and must not be relied on as a substitute for advice from an appropriately qualified professional. You are responsible for ensuring that any document you generate or action you take is lawful, accurate and appropriate to your circumstances.

4.5 Availability. We aim to keep the Platform available but do not guarantee uninterrupted, error-free or secure operation. We may modify, suspend or withdraw all or part of the Platform, including individual features, at any time. We will give reasonable notice of material changes where practicable.

4.6 Changes to the Platform and features. We are continually improving the Platform. We may add, change, update, restrict, remove or discontinue any feature, or change how a feature works, at any time and without the individual consent of subscribed users. We do not guarantee that any particular feature will remain available, and your Subscription is to the Platform as a whole, not to any specific feature. Most changes are improvements, fixes or minor adjustments and take effect without notice. Where we make a change that we reasonably consider will materially and detrimentally reduce a core feature you rely on, we will give you reasonable notice where practicable, and you may cancel your Subscription under clause 5.6 if you do not wish to continue. Except as required by law, changes to features do not entitle you to a refund. Nothing in this clause affects the statutory rights of consumers (see clause 1.5).

4.7 Automated reminders, calculations and generated documents. The Platform provides automated reminders (for example, compliance and safety deadlines), calculations (for example, arrears, interest, proration and deposit deductions) and generated documents (for example, notices, letters and certificates). These are tools to assist you, not a guarantee:

• Reminders are a convenience and may not reach you or may be delayed. You remain solely responsible for meeting all your legal and regulatory obligations and deadlines (including gas safety, EPC, electrical safety, deposit protection within the statutory period, and licensing), whether or not a reminder is sent.
• Calculations are estimates generated from the data you enter. You must check them before relying on or acting on them.
• Generated documents and notices are produced from templates and the data you supply. We do not warrant that any generated document or notice is legally valid, complete, correctly completed or correctly served, or that a court, tribunal or scheme will accept it. You are responsible for checking it and, where appropriate, taking professional advice before using it.

4.8 Communications and notifications. The Platform sends service and transactional communications by email, SMS and in-app message, and may provision a dedicated telephone number for messaging on your account. By using the Platform you consent to receive these communications, which are part of the service and cannot generally be opted out of while your account is active (you can opt out of marketing communications at any time). Messages you send to other users via the Platform are transmitted and stored by us to provide the service. Delivery of any communication is not guaranteed — you must not rely solely on receiving an email or SMS to meet a deadline or take a required action. Standard message and data rates may apply from your own provider. Any dedicated number we provision remains ours and is decommissioned when your Subscription ends.

5. Fees, subscriptions and changes to pricing

5.1 Access to some features requires a paid Subscription. Current Fees, plans and inclusions are shown on the Platform or order page at the point of purchase.

5.2 Pricing can change. We may change our Fees, plans, features included in a plan, or the structure of our charges at any time. For an existing paid Subscription, any increase to your recurring Fee will take effect from your next renewal, and we will give you at least [30] days' notice before that renewal. If you do not agree to a price change, your remedy is to cancel before the change takes effect (see clause 5.6). Continued use after the change takes effect constitutes acceptance of the new Fees.

5.3 Billing and renewal. Subscriptions are billed in advance on a recurring basis (monthly or annually as selected) and renew automatically until cancelled. You authorise us and our payment processor to charge your chosen payment method for all Fees due.

5.4 Taxes. Fees are stated [exclusive/inclusive] of VAT and any other applicable taxes, which you are responsible for paying.

5.5 No refunds (subject to law). Except where required by law, Fees are non-refundable, including for partial billing periods, unused features, or downgrades. This does not affect any statutory cancellation rights you may have as a consumer (see clause 5.7).

5.6 Cancellation. You may cancel a Subscription at any time via your Account settings or by contacting us. Cancellation takes effect at the end of the current paid period; you retain access until then. See clause 14 for what happens to your data on cancellation or termination.

5.7 Consumer cancellation rights. If you are a consumer in the UK, you may have a statutory right to cancel within 14 days of purchase. Where you ask us to begin providing the service during that period, you acknowledge you may lose the right to cancel once the service is fully performed, or may be charged for service provided up to cancellation.

5.8 Failed payments. If a payment fails, we may retry, suspend access to paid features, and/or downgrade your Account. You remain liable for Fees accrued.

5.9 Free tiers and trials. We may offer free tiers or trials. We may change or withdraw them at any time, and may apply usage limits. Features available on a free tier may be reduced, redacted or rate-limited.

6. Your Content and responsibility for accuracy

6.1 You retain ownership of your User Content. You grant LanTeno a worldwide, non-exclusive, royalty-free licence to host, store, process, display, transmit and otherwise use your User Content for the purpose of operating, providing, securing, supporting and improving the Platform and as otherwise permitted by these Terms and our Privacy Policy.

6.2 You are solely responsible for your User Content, including its accuracy, legality, quality and the right to share it. You warrant that you have all necessary rights and consents to submit it and to allow the sharing described in clause 8.

6.3 LanTeno is not responsible for Property Data or other User Content. All Property Data and other information entered into the Platform — including tenancy details, financial figures, arrears, payment records, compliance dates, documents, calculations and notices — is the responsibility of the Property Manager and/or Tenant who enters or relies on it. LanTeno does not verify, validate, audit or guarantee the accuracy, completeness, legality or fitness for purpose of any Property Data or User Content, and accepts no liability for it or for any decision taken in reliance on it.

6.4 You must not submit Content that is unlawful, false, misleading, infringing, defamatory, discriminatory, harassing, obscene, or that contains malware or violates any person's rights (including data protection and privacy rights).

6.5 File uploads. Files are scanned for malware before storage. We may reject, quarantine or remove any file that fails scanning, cannot be scanned (for example, encrypted or password-protected files), or that we reasonably believe breaches these Terms. Scanning reduces but does not eliminate risk, and we do not warrant that the Platform is free of malware.

6.6 We may, but are not obliged to, monitor, review, moderate, refuse or remove Content, and may do so without notice where we reasonably consider it necessary.

7. Support and access to your information

7.1 To provide support, our team needs access to your information. By using the Platform you acknowledge and agree that LanTeno's support, engineering, security and administrative staff (and our authorised service providers acting on our behalf) may access, view and modify your Account and your Content where reasonably necessary to:

• respond to a support request or investigate a reported issue;
• diagnose, reproduce, fix or prevent technical faults, bugs or security incidents;
• maintain, secure, monitor and improve the Platform; and
• comply with our legal obligations or enforce these Terms.

7.2 Such access is limited to what is reasonably necessary, is subject to internal access controls and confidentiality obligations, and is logged. We handle personal data accessed in this way in accordance with our Privacy Policy and applicable data protection law. If you do not wish our team to be able to access your information, you must not use the Platform.

8. Sharing of information between users

8.1 The Platform connects different types of users, which necessarily involves sharing certain information between them. By using the Platform you consent to and authorise the following sharing, and you confirm you have obtained any consents needed from individuals whose data you submit (for example, tenants or staff):

(a) Tenant and Property Manager details may be shared with Trade Professionals — for example, to arrange, quote for, attend or carry out works, including property address, access information, contact details, and a description of the issue.

(b) Trade Professional and Legal Service Provider details may be shared with Tenants and with other Trade Professionals — for example, business name, services, service area, ratings, reviews, verification status and contact details, so that work can be arranged and providers can be discovered and assessed.

8.2 Information shared between users is shared so that users can deal directly with one another. Once shared, the receiving user is an independent controller of any personal data they receive and is responsible for using it lawfully (including under UK GDPR) and only for the purpose for which it was shared.

8.3 LanTeno is not responsible for how another user uses information shared with them. You must not use information obtained via the Platform for any purpose other than the legitimate property-management or service purpose for which it was provided (for example, no marketing, profiling or onward disclosure without a lawful basis and any required consent).

8.4 Details of the categories of data shared, the recipients, and the lawful bases are set out more fully in our Privacy Policy.

9. Property Managers (landlords and letting agents)

9.1 You are responsible for ensuring you have the legal right to manage the relevant property and tenancies, and for complying with all laws applicable to you as a landlord or agent (including tenancy, deposit, housing, safety, licensing, anti-money-laundering, consumer-protection and data-protection laws).

9.2 You are responsible for the accuracy of all Property Data you enter and for any notices, documents or communications you generate or send. Any notice or document generated via the Platform is issued by you, not by LanTeno, and you are responsible for ensuring it is valid, accurate and lawfully served.

9.3 Where you act as an agent, you are responsible for having authority from the relevant landlord(s) and for the relationship between you and your client.

9.4 You are responsible for obtaining any consents required from tenants and other individuals before entering their personal data or sharing it via the Platform.

9.5 Only add properties you own or are authorised to manage. You may add a property to the Platform only where you legally own it or are the duly authorised manager or agent for it. If we determine that a property has been added without proper ownership or management rights, we may remove it from your portfolio, without notice. Repeated or serious breaches may result in suspension or termination under clause 14.

9.6 We do not hold client money. LanTeno is a management and record-keeping tool. We do not collect, hold, transmit or handle rent, deposit or other monies between you, your tenants, trade professionals or any other party. Rent and payment information you record is for your own management purposes. Deposits are held by the relevant government-approved deposit protection scheme, not by us. You remain responsible for your own client-money handling, protection and redress-scheme obligations.

9.7 Connected bank accounts (open banking). The Platform may let you connect a bank account, through a regulated third-party open-banking provider, to help match incoming payments to tenancies. If you use this feature: (a) you authorise that provider to share read-only transaction information with us for payment-matching; (b) LanTeno is not a bank or a payment-services provider and is not authorised or regulated by the Financial Conduct Authority — the regulated service is provided by the third-party provider under its own terms; (c) payment matching is automated and may be incomplete or inaccurate, so you must verify any match before relying on it; and (d) you may withdraw the connection at any time via the Platform or your bank.

9.8 We may retain tenancy data where a tenant still uses the Platform. If you cancel, unsubscribe or your Account is otherwise closed, LanTeno reserves the right to retain a tenancy record (and the associated property record) where a tenant on that tenancy still holds a live LanTeno Account, so that the tenant can continue to access their own tenancy information. Where we do this:

• we remove or redact your personal contact details from the retained record;
• the tenancy is shown to the tenant as no longer actively managed; and
• the rest of your portfolio (properties and tenancies with no such tenant) is deleted in the ordinary way under clause 14.

Retaining data in this way does not give you continued access to it, does not revive or extend your Subscription, and does not make LanTeno the manager of that tenancy. You remain responsible for meeting your own legal and record-keeping obligations independently of the Platform. By using the Platform you acknowledge and agree to this retention.

10. Tenants

10.1 Tenant access is provided to help you view your tenancy information, communicate, report issues and access documents made available to you.

10.2 Your access to certain data is read-only and limited to your own tenancy. You must not attempt to access data relating to other tenants or properties.

10.3 You are responsible for the accuracy of information you submit (for example, issue reports, inspection logs and uploads) and for using the Platform lawfully and respectfully.

10.4 Information you submit may be shared with your Property Manager and, where relevant, with Trade Professionals to resolve issues (see clause 8).

10.5 Your experience depends on your Property Manager keeping an active Account. To experience the full benefit of the Platform as a Tenant, the Property Manager who manages your tenancy needs to hold an active LanTeno Account. Much of the Tenant functionality — including messaging your Property Manager, reporting new issues, and having your tenancy actively managed and kept up to date — is only fully available while they do so.

10.6 If your Property Manager stops using LanTeno, your access will be degraded. If the Property Manager who manages your tenancy cancels, stops using, or otherwise closes their LanTeno Account, your functionality will be reduced. In particular:

• features may become read-only or unavailable, and messaging with your Property Manager may be closed;
• content that depends on an active manager (for example, handling of open issues) may be limited or removed; and
• where your tenancy is preserved because you still hold a live Account (see clause 9.8), it will be shown as no longer actively managed and your Property Manager's contact details may be removed.

This is a consequence of how the Platform connects Tenants and Property Managers. LanTeno is not responsible for any loss of access or functionality that results from your Property Manager's decision to stop using the Platform, and cannot compel a Property Manager to maintain an Account.

11. Trade Professionals

11.1 You warrant that you hold, and will maintain, all qualifications, registrations, certifications, licences and insurance required by law and good industry practice to provide your services, and that any information you provide about them is accurate and current.

11.2 Verification is a limited administrative check, not a guarantee. Where LanTeno displays a verification status (for example, for Gas Safety, EICR or EPC credentials), this reflects a basic administrative check of documents or details supplied to us at a point in time. It is not a guarantee of your competence, qualifications, ongoing registration, insurance, or the quality or safety of your work, and it does not transfer any responsibility or liability to LanTeno. Users remain responsible for carrying out their own due diligence.

11.3 You contract directly with the Property Manager, landlord or Tenant for any work. LanTeno is not a party to that contract, is not responsible for it, and does not guarantee that you will receive work or payment.

11.4 You are responsible for the quality, safety, legality and timeliness of your work, for health and safety, and for complying with all applicable laws and standards.

11.5 Marketplace, listings and advertising. The Platform may let you create a profile, appear in directories, register interest in opportunities, and subscribe to paid advertising slots. You are responsible for the accuracy of your profile and listings. We do not guarantee that you will receive any leads, enquiries, opportunities, quotes, work or any return on advertising you purchase. The availability, number, scope, ranking and pricing of opportunities and advertising slots are set by us and may change at any time (subject to clause 5 for fees you have already paid). Listings or profiles that are inaccurate, misleading or in breach of these Terms may be amended or removed.

12. Legal Service Providers

12.1 You warrant that you are properly qualified, authorised and (where applicable) regulated to provide the legal or advisory services you offer (for example, by the SRA, CILEx Regulation, Bar Standards Board or other competent regulator), that you hold adequate professional indemnity insurance, and that all information you provide is accurate and current.

12.2 Any legal advice or service you provide via or following an introduction on the Platform is provided by you directly to the user under your own engagement terms. LanTeno is not a law firm, does not provide legal advice, does not supervise or endorse your advice, and is not responsible or liable for it.

12.3 You are responsible for your own regulatory compliance, conflicts checks, client care obligations, and complaints handling.

12.4 Directory listings. You are responsible for the accuracy and currency of your directory profile and listings, including your regulatory and insurance details. We may amend or remove a listing that is inaccurate, misleading, out of date or in breach of these Terms. We do not guarantee that you will receive any referrals, enquiries or clients through the Platform.

13. Ratings, reviews and complaints between users

13.1 Complaints about service must be raised directly. Any dispute or complaint about the standard, quality, conduct or outcome of a service, advice or work provided by another user must be handled directly through that user's or company's own complaints process. LanTeno is not an arbiter, adjudicator, ombudsman or guarantor of any dispute between users and will not be drawn into resolving it.

13.2 Ratings and reviews. You may use the ratings and reviews feature to leave honest feedback about another user, subject to these Terms. Reviews must be your genuine first-hand experience, accurate, lawful, and free of defamatory, abusive, discriminatory, obscene or misleading content. In particular, you must not post a review or reply that contains profanity, or that threatens, wishes for or encourages death, violence or harm against any person. Reviews must not include personal data of third parties, contact details, or confidential information.

13.3 You are solely responsible for the reviews and ratings you post. LanTeno does not endorse, verify or adopt user reviews and is not liable for them. We may, but are not obliged to, moderate, decline to publish, or remove reviews that we reasonably believe breach these Terms, and may suspend the feature for any user who misuses it.

13.4 You must not post fake, incentivised, retaliatory or manipulated reviews, or solicit them improperly.

13.5 We may screen, block or require amendment of content. We operate automated and manual checks on reviews, ratings and replies. We may refuse to publish, withhold, or require you to amend any review or reply — including before it is published — where we reasonably believe it contains profanity, threats of or incitement to death, violence or harm, contact details, or other content that breaches these Terms. Repeated misuse may result in suspension of the ratings and reviews feature or your Account.

13.6 Honest, unfavourable reviews may remain published. A review is not in breach of these Terms merely because it is critical of, or reflects badly on, you or your organisation. Where a review is the reviewer's genuine, lawful, first-hand experience, we reserve the right to keep it published and are under no obligation to remove or amend it at the request of the user or business it concerns. If you believe a review breaches these Terms, you may report it to us to consider; where the feature is available you may also post one public right of reply. Neither reporting nor replying guarantees that a review will be removed.

13.7 Responsibility and indemnity for reviews you post. You are solely responsible for the content of any review, rating or reply you submit. You agree to indemnify LanTeno against any claim, loss or cost arising from content you post that is unlawful, defamatory or otherwise in breach of these Terms.

13.8 Reviews may survive account closure. Reviews and ratings reflect the experience of users at the time they were posted and form part of the integrity of the Platform's directory. If you close your Account or it is terminated, reviews you have posted, and reviews about you, may be retained or anonymised rather than deleted, so that ratings remain accurate and cannot be manipulated through account deletion. We handle any retained personal data in line with our Privacy Policy.

13.9 Nothing in this clause prevents you from pursuing any statutory right or referring a matter to a relevant regulator, ombudsman or court.

14. Suspension, termination and deletion of data

14.1 You may close your Account or cancel your Subscription at any time as described in clause 5.6.

14.2 We may suspend or terminate your Account or access, in whole or part, with or without notice, if you breach these Terms, if we are required to by law, to protect the Platform or other users, on non-payment, or if we cease to offer the Platform or a feature.

14.3 While your Subscription is active. For as long as you remain a subscribing customer, we retain your Content and Account data so that you can use the Platform.

14.4 Download your data before it is deleted. If you cancel or leave the Subscription service, or your Account is otherwise terminated, we will give you the ability to download your own data for a limited period (the "Download Window") before it is deleted. You are responsible for downloading or otherwise retaining any Content you may need (including documents, records, notices and evidence) within the Download Window. Tools to export key data are provided within the Platform where available. The current length of the Download Window is 30 days from cancellation, and is set out in our Privacy Policy (see "How long we keep your data") so that it can change without re-issuing these Terms.

Limited functionality during the Download Window. Whether you are a Property Manager (landlord or letting agent) or a Trade Professional, when you leave the service your Account stays open for the 30-day Download Window before it is completely deleted, but with limited, read-only functionality. During this window you can sign in to view, export and download your data, and you can resubscribe or update your billing to restore full access — but you generally cannot create or edit records, serve notices, or use paid features. If you resubscribe within the Download Window, your Account and data are restored and are not deleted. After the Download Window closes, your data is permanently deleted under clauses 14.5 and 14.6.

14.5 Eventual permanent deletion. After the Download Window, LanTeno reserves the right to permanently and irreversibly delete all of your Content and Account data, without further obligation to retain it and, where lawful, without further notice. Subject to clause 14.6, we may delete data on the following basis:

• Active long-term customers: while you continue to use the Platform we retain your data; we retain certain records for up to 7 years (for example, to meet our audit and financial record-keeping obligations) before permanent deletion.
• On leaving the service: after the Download Window closes, your operational Account data may be permanently deleted, except for records we are required or entitled to retain under clause 14.6.

14.6 Retention where required. Notwithstanding clauses 14.4 and 14.5, we may retain certain data for as long as we are legally required or entitled to — for example, audit logs and financial/tax records (which we retain for a minimum of 7 years), fraud-prevention data, and information needed to establish, exercise or defend legal claims. Retained data continues to be handled under our Privacy Policy and is permanently deleted once the applicable retention period ends.

14.7 Enforcement measures. To protect the integrity of the Platform and other users, we may take any of the following steps, proportionate to the breach: (a) remove non-compliant Content or properties (including under clause 9.5); (b) suspend or permanently terminate Accounts of users engaging in fraud, misrepresentation, abuse or serious or repeated breach; (c) recover any unpaid Fees and our reasonable administrative costs of dealing with the breach; (d) where appropriate, pursue legal remedies, including claims for damages and recovery of costs; and (e) report unlawful activity to the relevant regulators or law enforcement.

14.8 Recovery of costs. Where you breach these Terms, you remain liable for all unpaid Fees and for the reasonable administrative costs we incur as a direct result of the breach.

14.9 Effect of termination. Termination does not affect rights or liabilities accrued before it. Clauses which by their nature should survive termination (including clauses 4, 6.2–6.3, 8.2–8.3, 13, 14.4–14.8, 15–19 and 21–24) survive.

15. Disclaimers and warranties

15.1 The Platform is provided "as is" and "as available". To the fullest extent permitted by law, we exclude all warranties, conditions and representations not expressly set out in these Terms, whether express, implied or statutory, including any implied warranties of satisfactory quality, fitness for a particular purpose, accuracy and non-infringement.

15.2 We do not warrant that the Platform will be uninterrupted, secure, error-free, free of harmful components, or that any defect will be corrected, or that results obtained from using it will be accurate or reliable.

15.3 We do not warrant, endorse or guarantee any user, Service Arranged, Trade Professional, Legal Service Provider, Property Manager, Tenant, advice, work, product or content offered or accessed via the Platform.

16. Limitation of liability

16.1 Nothing in these Terms limits or excludes liability that cannot be limited or excluded by law, including liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or under any other liability that cannot lawfully be limited.

16.2 Subject to clause 16.1, LanTeno is not liable to you for any of the following, whether in contract, tort (including negligence), breach of statutory duty or otherwise:

(a) any act, omission, conduct, work, advice, service, default, insolvency or breach of any other user, including any Trade Professional, Legal Service Provider, Property Manager or Tenant;

(b) the workmanship, quality, safety, timeliness or outcome of any work performed by a Trade Professional, or any legal or advisory service provided by a Legal Service Provider, in each case arranged, advertised or accessed via the Platform;

(c) the accuracy, completeness or legality of any Property Data or other User Content, or any decision, notice, document, payment or action taken in reliance on it;

(d) any dispute between users, or any failure of a Service Arranged;

(e) loss of profits, revenue, business, goodwill, anticipated savings, opportunity or data; or

(f) any indirect, special or consequential loss.

16.3 Subject to clauses 16.1 and 16.2, our total aggregate liability to you arising out of or in connection with these Terms and your use of the Platform, in any 12-month period, is limited to the greater of (i) the total Fees you paid to LanTeno in the [12] months immediately before the event giving rise to the claim, and (ii) [£100].

16.4 You are responsible for maintaining your own appropriate insurance. The allocation of risk in these Terms is reflected in our Fees and is reasonable.

16.5 Consumers. If you are a consumer (see clause 1.5), the exclusions and cap in this clause 16 apply to you only so far as they are fair and reasonable, and nothing in this clause limits liability that cannot be limited against a consumer. We are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our failure to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. We do not exclude or limit our liability where it would be unlawful to do so.

17. Indemnity

17.1 To the extent permitted by law, you agree to indemnify and hold harmless LanTeno, its officers, employees and agents against all losses, liabilities, damages, costs and expenses (including reasonable legal fees) arising out of or in connection with: (a) your breach of these Terms; (b) your User Content or Property Data; (c) your use of, or provision of, any Service Arranged; (d) your infringement of any law or third-party right (including data-protection and intellectual-property rights); and (e) any dispute between you and another user.

17.2 This indemnity applies to business users only and does not apply to consumers (see clause 1.5).

18. Data protection and privacy

18.1 Our collection and use of personal data is described in our Privacy Policy, which forms part of these Terms.

18.2 The parties will comply with applicable data-protection law, including the UK GDPR and the Data Protection Act 2018. The respective roles of LanTeno and users as controllers and/or processors, the lawful bases for the sharing described in clause 8, and any data-processing terms are set out in the Privacy Policy and/or a separate Data Processing Agreement where applicable.

18.3 Where you submit personal data of others (for example, tenants, occupants, staff or referees), you confirm you have a lawful basis and have given any required privacy information to those individuals.

19. Intellectual property and acceptable use

19.1 LanTeno and its licensors own all intellectual property rights in the Platform, including its software, design, branding, trademarks and content (excluding User Content). We grant you a limited, non-exclusive, non-transferable, revocable licence to use the Platform for its intended purpose in accordance with these Terms. No other rights are granted.

19.2 You must not: (a) copy, modify, distribute, sell, sub-licence, reverse-engineer or create derivative works of the Platform; (b) access the Platform to build a competing product, or scrape, crawl or harvest data; (c) circumvent security, access controls, rate limits or feature gating; (d) introduce malware or interfere with the Platform's operation; (e) use the Platform unlawfully, fraudulently, or to harass, defame or harm others; (f) misrepresent your identity, status or authority; or (g) use data obtained via the Platform other than for its intended purpose.

19.3 You grant us a perpetual, irrevocable, royalty-free licence to use any feedback or suggestions you provide, without obligation to you.

19.4 No unlawful eviction, harassment or discrimination. You must not use the Platform (including its notice, possession, communication or other tools) to carry out, attempt or facilitate any unlawful eviction, harassment of an occupier, or unlawful discrimination, or any other conduct that breaches housing, tenancy, equality or consumer-protection law. You are solely responsible for the lawfulness of any notice you serve, any action you take and any communication you send. LanTeno is a tool only and is not responsible for, and does not endorse, how you exercise your rights and obligations as a landlord, agent or other user.

20. Third-party providers and sub-processors

20.1 We use trusted third-party providers to run the Platform. To deliver the Platform we rely on third-party infrastructure and service providers, and your information (including personal data and Content) will be shared with and processed by them as part of providing the service. These providers act as our sub-processors, under contract, on our instructions, and solely to provide their service to us. They include, for example, providers of:

• payment processing and billing;
• cloud hosting, application hosting and databases;
• email, messaging and notification delivery;
• error monitoring, analytics and product telemetry;
• internal support, ticketing and operations tooling; and
• mapping and (where applicable) open-banking services.

20.2 A current list of our sub-processors — including the categories of data they process and the safeguards applied to any transfer of personal data outside the UK (for example, where a provider hosts or processes data in another country) — is maintained in, and forms part of, our Privacy Policy [and/or a separately published Sub-Processor List]. We may add, change or replace sub-processors from time to time; where a change materially affects the processing of your personal data we will update that list and, where required, give notice.

20.3 We remain responsible to you for the parts of the Platform we provide. We are not responsible for the content, products or terms of independent third-party services or websites that you choose to access or link to. Your use of any such independent service is governed by that provider's own terms and is at your own risk.

21. Changes to these Terms

21.1 We may update these Terms from time to time. If we make material changes, we will give reasonable notice (for example, by email or in-app notice) before they take effect. The "Effective date" shows when the current version took effect.

21.2 Your continued use of the Platform after changes take effect constitutes acceptance. If you do not agree to the updated Terms, you must stop using the Platform and may cancel under clause 5.6.

22. General

22.1 Force majeure. We are not liable for any failure or delay caused by events beyond our reasonable control (including outages, third-party failures, cyber-attacks, strikes, acts of government or natural events).

22.2 Assignment. You may not assign or transfer your rights or obligations without our consent. We may assign or transfer ours, including on a sale or reorganisation of our business.

22.3 Entire agreement. These Terms, the Privacy Policy and any order page together form the entire agreement between you and LanTeno and supersede prior discussions. You have not relied on any statement not set out in them (but nothing excludes liability for fraud).

22.4 Severability. If any provision is found to be unenforceable, the rest remain in force, and the provision will be modified to the minimum extent necessary to make it enforceable.

22.5 Waiver. A failure to enforce any provision is not a waiver of it.

22.6 No third-party rights. Except as expressly stated, no one other than you and LanTeno has any right to enforce these Terms under the Contracts (Rights of Third Parties) Act 1999.

22.7 Notices. We may give notice via the Platform or to your registered email. You may contact us at [support@lanteno...].

23. Governing law and jurisdiction

23.1 These Terms and any dispute arising out of or in connection with them are governed by the law of England and Wales.

23.2 The courts of England and Wales have exclusive jurisdiction, except that if you are a consumer resident elsewhere in the UK you may bring proceedings in your home jurisdiction and benefit from any mandatory local protections.

24. Contact

LanTeno Limited [Registered office address] Company number: [NUMBER] Email: [support@lanteno...]

By using LanTeno you confirm that you have read and agree to these Terms of Service.